♥ What size am I?
Try using our sizing guide. It will not only give you a good idea of our sizes but there is also a handy guide to measuring yourself so you can be sure to get the right size. If you do happen to order the wrong size and the shirt has not had any alterations or monograms embroidered – just email or call our customer care team and arrange to swap it for the correct size.
♥ What if I want to return something?
We are happy to accept any item (with the exceptions of monogrammed and altered shirts) for exchange or refund within 2 months from the date you received your order, provided it is in original condition and has not been worn or washed. Please note that we do not refund the value of any shipping costs for change of mind or incorrect size returns.
♥ Can I return a Made To Order shirt?
Made to Order shirts are produced specifically for you in accordance with your styling and fabric preferences. As such we do not accept ‘change of mind’ returns on these garments. Naturally if there is a quality issue of fault of any type, or the shirt in question has not been produced to your instructions we will be happy to take the garment back and provide you with an exchange or refund.
♥ How do I care for my shirts?
Our shirts are built to last and have been made with quality workmanship and superior fabrics. They are tough enough to be taken to commercial cleaners for washing and ironing, however, there is no doubt that cleaning your shirt at home will extend the life of your garment.
We always recommend washing your shirt once yourself before taking it to a commercial cleaner. Make sure you also following the washing instructions on the inside of your shirt as well.
Here are a few tips to extend the life of your shirt:
. Wash in cold or lukewarm water
. Do not use bleach
. Hang the shirt to dry rather than tumble in a dryer
. If using a tumble dryer, a low heat setting is recommended (and take out before “bone-dry”)
. Check the label on your shirt to see what heat setting is recommended for ironing
. Ironing a shirt when it is not 100% dry makes the job a little easier. From a procedural perspective, it is best to begin by ironing the sleeves, followed by the cuffs. The cuffs should be fully opened and laid flat. Similarly, the collar should be ironed next and should be fully opened and laid flat. Leave ironing of the body of the shirt to last, as all the finished parts can hang off the ironing board and be out of harm’s way.
. Remember not to leave the iron in one spot for too long, as this may scorch the fabric (especially Cotton/Stretch fabrics)
. When you have finished ironing, hang the shirt up to cool down. This will help it retain the shape that you have just ironed into it.